Support Policy (Draft)

Basic support

Basic plan support covers help using the product: getting started, account and billing questions, and bug reports. Support is provided by email on a best-effort basis.

Pro support

Pro plan support includes everything in Basic plus priority handling of product and account questions for teams.

What support does not cover

• We do not provide legal advice, claims advice or advice on your entitlement.
• We do not review or interpret your subcontract for you under Basic.
• We cannot advise whether a particular instruction is a variation — that depends on your subcontract and facts.

Channels and response times

Support is available by email at support@variationguard.com.au. Expected response times will be confirmed before public launch.

Bug reports

Please report bugs with as much detail as you can (what you did, what you expected, what happened). This helps us reproduce and fix issues quickly.

Feature requests

We welcome feature requests during the beta. They help us prioritise, though we cannot commit to any specific timeline.

Urgent deadlines are your responsibility

Support response times are not a substitute for managing your own deadlines. Urgent legal or payment deadlines remain your responsibility — seek professional advice where needed.