Support Policy

Basic support

Basic plan support covers help using the product: getting started, account and billing questions, and bug reports. Support is provided by email on a best-effort basis.

Team support

Team plan support includes everything in Basic, across all users on the account.

Pro support

Pro plan support includes everything in Team plus priority handling of product and account questions.

What support does not cover

• We do not provide legal advice, claims advice or advice on your entitlement.
• We do not review or interpret your subcontract for you under Basic.
• We cannot advise whether a particular instruction is a variation — that depends on your subcontract and facts.

Contacting support

Support is available by email at support@variationguard.com.au. We aim to respond on a best-effort basis and prioritise product and account issues.

Bug reports

Please report bugs with as much detail as you can (what you did, what you expected, what happened). This helps us reproduce and fix issues quickly.

Feature requests

We welcome feature requests during the beta. They help us prioritise, though we cannot commit to any specific timeline.

Urgent deadlines are your responsibility

Support response times are not a substitute for managing your own deadlines. Urgent legal or payment deadlines remain your responsibility — seek professional advice where needed.